These Terms and Conditions ("Terms") govern your use of the Mahkota website and your engagement with our residential advisory and tenancy coordination services. Please read them carefully. By accessing this website or engaging our services, you agree to be bound by these Terms.
References to "Mahkota", "we", "us", or "our" mean the Mahkota residential advisory operating from Persiaran Bangsar South, 59200 Kuala Lumpur, Malaysia.
1. Services
Mahkota provides residential property advisory and tenancy coordination services in the Bangsar South area of Kuala Lumpur. Our services include:
- Bangsar South Residence Search — property identification, pre-visit assessments, and viewing coordination
- Tenancy Coordination & Lease Review — owner verification, lease drafting, deposit handling, inventory documentation, and move-in coordination
- Signature Bangsar South Programme — a relationship-led arrangement for the upper tier of the Bangsar South residential market, including private viewings, building dossiers, and continuing concierge attention
Service fees, scope, and deliverables are confirmed in writing at the time of engagement. Nothing on this website constitutes a binding offer of services.
2. Client Responsibilities
When engaging our services, you agree to:
- Provide accurate and complete information about your requirements, circumstances, and eligibility
- Respond to reasonable requests for documentation in a timely manner
- Inform us promptly of any material changes to your requirements or circumstances
- Act in good faith throughout the engagement
We are not responsible for delays or difficulties arising from incomplete or inaccurate information provided by clients.
3. Fees and Payment
Service fees are as published on our website at the time of enquiry, or as otherwise agreed in writing. Fees are quoted in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless otherwise stated.
Payment terms and methods will be confirmed in the service agreement provided prior to commencement. Fees are generally due upon signing of the engagement letter, unless a payment schedule has been separately agreed.
We reserve the right to suspend service delivery in the event of non-payment.
4. Cancellation and Refunds
Cancellation terms are set out in your individual service agreement. As a general principle:
- Cancellation prior to commencement of active service work may be subject to an administration fee
- Once property search work or lease coordination has commenced, fees may be partially or fully non-refundable depending on work completed
- Any refund entitlement will be assessed on a case-by-case basis and communicated in writing
We encourage clients to raise any concerns with us directly and promptly. We aim to resolve all matters with fairness and good judgement.
5. Our Role
Mahkota acts as a residential advisory and coordination intermediary. We do not act as a party to tenancy agreements between clients and property owners, and we are not a landlord, property owner, or developer.
While we apply careful judgement in our recommendations and exercise due diligence in our coordination work, we cannot warrant specific outcomes in respect of property availability, owner conduct, or tenancy terms.
6. Limitation of Liability
To the extent permitted by applicable Malaysian law, Mahkota's liability in connection with any service engagement is limited to the fees paid by the client for that engagement. We are not liable for indirect, consequential, or speculative losses.
Nothing in these Terms limits or excludes liability for fraud, personal injury caused by negligence, or any other matter that cannot be excluded under Malaysian law.
7. Intellectual Property
All content on this website — including text, images, design elements, and branding — belongs to Mahkota or its licensors. You may not reproduce, distribute, or use any part of this website for commercial purposes without our prior written consent.
8. Website Use
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not attempt to gain unauthorised access to any part of this website or its underlying systems.
We reserve the right to suspend or withdraw access to this website at any time without notice.
9. Privacy
Your use of this website and our services is also governed by our Privacy Policy, which forms part of these Terms. Please review it to understand how we handle your personal data.
10. Governing Law
These Terms are governed by the laws of Malaysia. Any disputes arising in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.
11. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with a revised effective date. Your continued use of this website or our services after such changes constitutes your acceptance of the updated Terms.
12. Contact
If you have any questions about these Terms, please contact us:
- Mahkota
- Persiaran Bangsar South, 59200 Kuala Lumpur
- Phone: +60 3 2241 7836
- Email: [email protected]